Shipping policy

Last updated: October 2025

At Poly Biotech, we take pride in ensuring that all research materials are delivered safely, securely, and as quickly as possible.

Processing Time

All orders are processed within 1–2 business days after payment is received.
Orders placed on weekends or public holidays will be processed the next business day.

Shipping Within Colombia

We offer nationwide delivery across Colombia through trusted courier partners.
Typical delivery times:

• Major cities: 1–3 business days

• Rural areas: 3–6 business days

You will receive a tracking number once your order has shipped.

International Shipping

At this time, Poly Biotech ships only within Colombia.
For international inquiries, please contact us directly at support@polybiotech.co.

Shipping Costs

Shipping rates are calculated at checkout and depend on your location and order size.
Free shipping may apply to bulk or wholesale orders above a certain amount (shown at checkout).

Packaging

All products are packaged in temperature-stable, protective materials to ensure product integrity during transit.

Delays

While we make every effort to deliver on time, unexpected courier or customs delays may occasionally occur. We appreciate your understanding.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact support@polybiotech.co within 7 days of receipt.
We will investigate and, where appropriate, replace or refund the affected items.

Research Use Only

All products sold by Poly Biotech are for laboratory and research use only.
They are not intended for human consumption, medical use, or diagnostic purposes.